Shop Fruitful Co. Return and Refund Policy

Start a Return

If something doesn’t work out, no worries, we’ve got you covered! To begin a return, please visit our Return Portal:
👉 Access Your Return Portal Here

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Returns Made Simple

If something doesn’t work out, no worries — we’ve got you covered! 💌 All returns are issued as store credit only in the form of a digital gift card (never expires, and can be used toward anything in the shop).

Because we’re a small, faith-filled boutique, we do ask that returns are made within our timeframes and guidelines to help us keep offering those fresh, limited styles you love. Below you’ll find everything you need to know about our process, from damaged items to general returns and final sale exclusions.

Final Sale & Non-Returnable Items

The following items are considered final sale and cannot be returned:

• Any items discounted 25% or greater
• Items marked “Final Sale”
• All items within our sale collection
• Bible studies and notebooks
• Slippers

General Returns

All other eligible returns must be initiated and shipped back to us within 10 days of delivery.

To be accepted, items must arrive:

• Unworn, unwashed, and unaltered
  
• Free from makeup, deodorant, or lotion marks
  
• Without odors (including smoke or perfume)
  
• Free of pet hair or any other debris
  
• In original condition with all tags securely attached or any original packaging.

⚠️ All returns go through a full inspection upon arrival. Items that do not meet these requirements will not be approved and will fall under our rejected returns policy (see below).

Refunds are issued as store credit only, in the form of a digital gift card.

Inspections & Guidelines

To help your return process go smoothly, please ensure that your items are prepared and returned with care:

• Fold garments neatly
• Secure any buttons, ties, or closures
• Make sure the item is clean, odor-free, and free from pet hair
  Include all original tags or packaging.

Through Checkout+ you can schedule a pickup right from your home, or drop-off at your nearest UPS if dropping off, we always recommend having UPS scan the return and collecting a receipt!

Rejected Returns

As a small, faith-filled boutique, we take pride in offering fresh, high-quality pieces that make you feel amazing. Because of this, we cannot accept returns showing any signs of wear such as makeup stains, deodorant marks, odors, pet hair, or missing tags.

If a return does not meet our requirements, it will be rejected and sent back to you. Customers are responsible for the $8.50 return shipping fee on rejected items.

This policy helps us keep standards high and ensure that every customer receives new, unworn pieces. We appreciate your understanding and support in helping us maintain the integrity of our shop.

Damaged & Defective Items

We want your order to be perfect every time. If you receive an item that is damaged or defective, you’ll need to submit a claim and ship it back to us within 4 days of delivery through our Return Portal.

When submitting your claim, please include:

• Clear photos of the damage or defect
  
• A short description of the issue
  

The item must be returned in its original condition: unworn, unwashed, with tags still attached. Once we receive and inspect your return, store credit will be issued in the form of a digital gift card.

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled, changed, or held. Please review your cart carefully before checking out.

 

Damaged or Lost Packages

We package every order with so much care, wishing we could hand-deliver each piece straight to your doorstep! 💌 But once your order is scanned by the shipping carrier, it’s officially in their hands.

If Checkout+ was purchased: Please file your claim through our Return Portal so we can handle the process for you.

We recommend waiting 1–2 business days before opening a claim, as carriers sometimes mark packages “delivered” early or to a neighbor.

Our Support: Once submitted, Shop Fruitful Co will investigate the issue on your behalf and keep you updated along the way.

Resolution: Approved claims are eligible for either an exact item replacement order (if available) or store credit only in the form of a digital gift card. We never issue refunds for missing packages.

Missing package claims must be submitted within 14 business days of the package being marked delivered or within 14 business days of the last tracking status update. Claims submitted after this timeframe cannot be investigated, as shipping carriers close the investigation window and are no longer able to review the delivery.

If Checkout+ was not purchased: Any claims for lost, delayed, or damaged-in-transit packages must be submitted directly through the carrier as Shop Fruitful Co. is not responsible for a replacement or reimbursement. You can file a claim via USPS Claims Here.

Of course, we’ll still be here to support you with any documentation or details you may need for your claim. While we cannot be held responsible for carrier mistakes without Checkout+, we’ll walk alongside you in the process to make sure you’re not left without answers.

Incorrect Addresses, Delivery Errors & Theft

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete, including street address, apartment or unit number, city, state, and ZIP code.

Shop Fruitful Co. is not responsible for packages that are:

• Delivered to an incorrect or incomplete address provided by the customer

• Returned to sender due to address errors, refusal, or failure to retrieve the package from the carrier
  

Packages affected by the above circumstances are not eligible for refunds. If reshipment is requested for a returned package, additional shipping fees may apply.

Address Changes & Incorrect Addresses

Please contact us as soon as possible if you notice an error in your shipping address. We are only able to modify or correct an address before an order has been processed or shipped.

Once an order has shipped, we are unable to change, reroute, or update the delivery address but you may be able to contact the shipping carrier directly for an update. If a package is delivered to an incorrect address provided by the customer, Shop Fruitful Co. is not responsible for the package and it is not eligible for refund or replacement.

Packages delivered to an incorrect address, marked as delivered by the carrier, lost due to address errors, or returned to sender because of an incorrect or incomplete address are the responsibility of the customer.

If a package is returned to us due to an address issue, reshipment may be requested once the item is received back, but additional shipping fees will apply. Original shipping fees are non-refundable.

It is the customer’s responsibility to ensure all shipping details are entered accurately at checkout.

Resolutions for Damaged or Lost Packages

If your claim is approved with Checkout+, we will investigate the claim on your behalf, if it's determined that the package was not received, our immediate resolution is to send a replacement of the exact same items in your order. If any item in your order is out of stock, we will issue store credit for the value of that item.

Carrier Claims & Voiding of Package Protection

Checkout+ package protection is designed to eliminate the stress of carrier investigations by allowing our team to handle the claim process and resolution on your behalf.

If a customer opens a missing mail search, carrier claim, dispute, reimbursement request, or any other investigation directly with USPS or the shipping carrier before contacting us or submitting through our protection portal, package protection coverage for that shipment is automatically voided.

This is because once a carrier investigation has been initiated independently, the carrier may issue reimbursement directly through their claims process, making the shipment ineligible for duplicate coverage under Checkout+.

If a carrier claim has already been opened, the customer will be responsible for working directly with the carrier until that investigation is fully resolved. We are always happy to provide tracking details, order information, or supporting documentation if needed.

No Refunds on Lost or Missing Packages — Ever

We never issue refunds for lost, missing, or stolen packages.
This policy exists because:

• Once a package is handed to the carrier, it becomes their responsibility, and insurance claims require a clear outcome (replacement or credit only).
• Refunding lost packages leads to double-loss situations for small businesses (loss of product + loss of revenue).
• Carriers rarely reimburse small retailers in a timely manner, and in many cases, do not reimburse at all.
• Offering refunds allows room for fraud and repeated claims, which directly impacts inventory and costs, making it harder to keep prices fair for honest customers.

Because of these reasons, refunds are not an option under any circumstance for lost or missing packages.

Return Limits

Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month. This helps us maintain fairness and sustainability while continuing to offer new, fresh pieces that our customers love.

We do accept returns on eligible items, but to maintain fairness and balance as our boutique grows, we kindly ask that customers limit returns to a maximum of 6 items per month.

This policy helps us manage inventory more effectively, prevent over-ordering with the intent to return in bulk, and keep our prices reasonable without adopting the practices of large retailers. As a small business, we simply can’t absorb the costs of unlimited returns, and this limit ensures we can continue offering beautiful items while protecting the integrity of our shop.

We truly appreciate your understanding and encourage thoughtful purchasing, feel free to reach out with any sizing or product questions before placing an order. We’re always happy to help!

Store Credit – Why We Do It

All approved returns are issued as store credit in the form of a digital gift card, with no exceptions. This credit never expires and can be used toward any future purchase. Unlike big-box retailers, we can’t absorb the costs of constant refunds without it impacting the heart of what we do. Store credit allows us to:

• Keep prices fair and accessible for everyone
  
• Continue offering small-batch, hand-picked pieces each season
  
• Ensure returns don’t slow down our ability to bring you new arrivals

We’re so grateful for your understanding, it’s what makes it possible for us to keep doing what we love and serving you with care.

Checkout+ (Optional Return + Shipping Protection)

We know how much care goes into choosing your pieces, and we want you to have complete peace of mind from checkout to delivery. That’s why we offer Checkout+ Return + Shipping Protection at the time of purchase.

• With Checkout+, if you decide to return items from your purchase, your return shipping label is completely free.
  
• Without it, you must purchase your return label.
  
• Checkout+ must be purchased at the time of checkout and cannot be applied retroactively.
• Peace of Mind at Checkout: Adding Checkout+ protects your order in case it’s lost, stolen, or damaged in transit.

Questions?

We’re always here to help. For assistance, reach out at shopfruitfulco@gmail.com and we’ll take care of you!